Troubleshooting Guide: Resolving Common Issues with FED Software

At Future Edge Developments, we aim to provide seamless experiences for our clients. However, occasional technical issues can arise when using FED software. This troubleshooting guide will help you quickly resolve common problems related to the software. If you don’t find a solution here, our support team is always ready to assist.

1. Booking Appointments

Problem: Unable to book an appointment through FED software.

Solutions:

• Check Calendar Settings: Ensure your calendar is set up correctly with available time slots and synced with your Google or Outlook calendar.

• Review Form Configuration: If using a booking form, make sure all required fields are correctly configured.

• Update Availability: Verify that your availability settings reflect open times and dates.

• Clear Cache: Clear your browser’s cache and cookies, then try again.

2. Sending Bulk Texts or Emails

Problem: Bulk messages are not being sent or are delayed.

Solutions:

• Check Business Phone Number Settings: Ensure your business phone number integration is active and correctly configured.

• Verify Sending Limits: Confirm that you haven’t exceeded the daily sending limits set by your provider.

• Message Queues: Check the status of your message queue in the FED software dashboard.

• Spam Filters: Ensure your email or text content doesn’t include words that might trigger spam filters.

3. Integrating Google My Business

Problem: Unable to integrate or sync Google My Business (GMB) with FED software.

Solutions:

• Verify Permissions: Ensure you have admin access to your Google My Business account.

• Reconnect the Integration: Disconnect and reconnect the GMB integration in your settings.

• Clear Cache: Clear your browser’s cache and attempt the integration again.

• Update Credentials: Ensure your Google account credentials are up-to-date.

4. Integrating Stripe

Problem: Unable to integrate Stripe for payment processing.

Solutions:

• Verify Account Status: Make sure your Stripe account is active and not restricted.

• Test Transactions: Perform a test transaction to ensure the integration is working properly.

• Clear Cache: Clear your browser’s cache and reload the FED software dashboard.

5. Automations Not Triggering

Problem: Workflows or automations are not running as expected.

Solutions:

• Review Trigger Settings: Check that the correct triggers are set up for your workflow (e.g., form submissions, tags, etc.).

• Test the Workflow: Use the test function in the FED software automation builder to identify errors.

• Update Dependencies: Ensure all actions within the workflow (e.g., email templates, SMS messages) are active and correctly linked.

• Contact Support: If the issue persists, submit a ticket with screenshots of your workflow settings.

6. Login Issues

Problem: Unable to log in to FED software.

Solutions:

• Forgot Password: Click the "Forgot Password" link on the login page to reset your password. Check your email for the reset instructions.

• Incorrect Credentials: Double-check your login credentials for typos. Ensure Caps Lock is off.

• Account Locked: If you’ve tried logging in multiple times unsuccessfully, your account may be temporarily locked. Contact support to unlock it.

7. Payment Processing Errors

Problem: Payments through FED software aren’t going through.

Solutions:

• Verify Payment Gateway Settings: Ensure that your payment gateway (e.g., Stripe) is correctly configured in the FED software dashboard.

• Test Transactions: Perform a test transaction to isolate the issue.

• Check Limits: Verify that your payment gateway account has sufficient balance or limits.

8. Bulk Importing Contacts

Problem: Unable to import contacts into FED software.

Solutions:

• Check File Format: Ensure your contact file is in CSV format and matches the required fields.

• Limit File Size: Large files may cause errors; break the file into smaller batches if needed.

• Map Fields Correctly: During import, ensure all fields are correctly mapped to the appropriate columns in FED software.

• Clear Cache: Clear your browser’s cache and retry the import.

Need Additional Help?

If none of these solutions resolve your issue, our support team is here to help. You can:

• Submit a Support Ticket: Use the Service Request Form in the Customer Service Center.

• Email Us: Send an email to support@futureedgedevelopments.com.

• Call Us: Reach out during business hours for immediate assistance.

At Future Edge Developments, your success is our priority. Let us help you get back on track quickly and efficiently!