Troubleshooting Guide: Resolving Additional Issues with FED Software

At Future Edge Developments, we are committed to ensuring our software works seamlessly for your business. This guide addresses other common challenges users may encounter and offers actionable solutions.

1. Updating Website Forms

Problem: Changes to website forms are not appearing on the site.

Solutions:

• Save and Publish: Ensure you click "Save" and "Publish" after editing the form.

• Refresh Cache: Clear your browser’s cache or try accessing the site in an incognito window.

• Sync Issue: Double-check if the form is properly linked to the correct website page in the settings.

2. Calendar Sync Issues

Problem: Appointments are not syncing between FED software and external calendars (Google, Outlook, etc.).

Solutions:

• Reconnect Calendar: Disconnect and reconnect your external calendar in the settings.

• Verify Permissions: Ensure you’ve granted full permission for the FED software to access your calendar.

• Update Sync Frequency: Check the sync settings and adjust to ensure updates occur more frequently.

3. Email Campaign Metrics Not Updating

Problem: Email campaign performance metrics (opens, clicks, etc.) are not displaying.

Solutions:

• Allow Processing Time: Metrics may take a few hours to fully update. Wait before troubleshooting further.

• Email Tracking Enabled: Verify that email tracking is enabled in your campaign settings.

• Check Spam Folder Activity: If emails are being flagged as spam, metrics like clicks and opens won’t register.

4. SMS Campaigns Not Reaching Recipients

Problem: Bulk SMS campaigns are not being delivered to recipients.

Solutions:

• Verify Recipient Numbers: Ensure phone numbers in your contact list are formatted correctly.

• Review Message Content: Messages with restricted keywords or excessive links may be blocked by carriers.

• Check Number Status: Ensure your business phone number is verified and active.

5. Lead Notifications Not Working

Problem: New leads are not triggering email or SMS notifications.

Solutions:

• Enable Notifications: Confirm that lead notifications are enabled in your account settings.

• Check Workflow Triggers: Ensure workflows linked to lead capture forms are correctly configured.

• Update Notification Preferences: Verify that your email address and phone number are correctly entered in notification settings.

6. Pipeline Stages Not Updating

Problem: Leads are not progressing through the sales pipeline automatically.

Solutions:

• Automation Setup: Ensure automation rules are correctly linked to pipeline stages.

• Trigger Settings: Double-check that triggers for updating pipeline stages (e.g., completed tasks or status changes) are set up properly.

• Test the Process: Manually move a lead through the pipeline to ensure it’s functioning as expected.

7. Missing Invoices or Payment Links

Problem: Clients report not receiving invoices or payment links sent through FED software.

Solutions:

• Confirm Email Delivery: Verify that the client’s email address is entered correctly and check the delivery status.

• Resend the Invoice: Use the “Resend” feature in the billing section to send the invoice again.

• Update Payment Gateway: Ensure the payment gateway integration (e.g., Stripe) is active and linked to your account.

8. Landing Page Not Loading

Problem: A landing page created in FED software isn’t displaying or loading correctly.

Solutions:

• Check DNS Settings: Ensure your domain’s DNS settings are properly configured to point to the FED software.

• Publish the Page: Confirm that the landing page is published and not in draft mode.

• Optimize Images: Large image files may slow down the page. Compress images to improve load times.

• Clear Cache: Clear your browser cache or try accessing the page on another device.

9. Data Missing from Reports

Problem: Reports in FED software are incomplete or missing data.

Solutions:

• Adjust Filters: Check that the correct date range and filters are selected in the report.

• Sync Your Data: Ensure that all relevant tools (e.g., forms, pipelines, campaigns) are synced and active.

• Refresh Reports: Reload the report or generate a new one to capture updated data.

10. Workflow Delays

Problem: Automations and workflows are delayed or not executing at the expected time.

Solutions:

• Verify Timers: Check the timers and delays within the workflow for unintended configurations.

• Update Dependencies: Ensure all linked actions, such as emails or SMS messages, are active and accessible.

• Refresh the Workflow: Save and re-publish the workflow to ensure proper execution.

Need Assistance?

If you encounter an issue not covered in this guide or need additional support, we’re here to help:

• Submit a Support Ticket: Use the Service Request Form in the Customer Service Center.

• Email Us: Contact us at support@futureedgedevelopments.com.

• Call Us: Reach out during business hours for immediate assistance.

Future Edge Developments is dedicated to helping you succeed. Let us resolve your issues quickly and efficiently.